The issue seems to be with the device you're using. We have reviewed and you were the only one affected. Yes, i am actually waiting on a bitcoin cash withdrawal right now as well. especially when i am looking at a screen still that says if you close you will be refunded, but will not close but if i finish playing a tournament, and then start another one that doesn't load, which you should be able to see, why am i being charged for the game that didn't load.

It's also the fastest way of getting your withdrawal funds, as it takes approximately 15 minutes to receive funds after being reviewed and approved by the Financial team.

Bitcoin is always free on our end, you may just receive a 1% or 2% fee from the bitcoin wallet which is a lot cheaper than the 5.9% fee on card deposits. Have you ever thought of using bitcoin? It's cheaper and more guaranteed. I also see that you use your card to make your deposits. Locate the ignitioncasino-eu-poker and delete it. In your File Explorer select view and place a tick in the HiddenItems box. If you're unable to see the AppData folder, you may need to enable your hidden items. Then go to your file explorer, Go to C:/Users/Your_user/AppData/Roaming Try clearing the cache and cookies for the poker lobby. I would recommend doing some troubleshooting steps. how can i be charged?Īre you using the poker lobby or playing through a browser? The table just never loads as if other players haven't joined the jackpot What device are you using to access your tournaments?īut if i am also playing other tables. but, i don't have a connection problem and was playing another jackpot when this table never loaded. She said because i was issued a refund for the same problem yesterday, i couldn't get another one now. Please provide your 4 digit pin and your date of birth.Ĭan you please hold for 1-2 minutes while I look into this for you? this is the second time this has happened, but if i am playing other tables i don't see how it can be a connection issue on my end. it is still open saying that if i close it i will be refunded, but the page won't close. i was charged for a jackpot that never loaded. The last chat i was on was closed by the CS agent (i hope accidentally).

enjoy: as i said, this is PART 2 the first was lost. all due to a stupid $2 jackpot ! but, if they won't fix a $2 problem on their end, i will not trust them with one dollar, or five thousand more! - i pulled all of my money out after this (still waiting on the bitcoin cash withdrawal, as expected from them). This was a conversation AFTER a previous 2 hr chat.

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